In order to participate in Kroger feedback, follow the below image to visit the official website to enter the survey. Submit – Date and time with Entry ID from your Kroger Receipt to start the survey and at the end of the survey, you will win free fuel points.
UPDATED on 17-Aug-2019: Visit www.krogerstorefeedback.com official store to participate in Kroger feedback customer satisfaction survey.
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Kroger Inc has a separate portal for its employee to access their work schedule, shift timings, paystubs, and more. All of this can be accessed using the Kroger Express HR tool.
Rules for KrogerFeedback :
Kindly follow these conditions before participating in the krogerfeedback 50 bonus fuel points survey program :
- Age limit: 18 yrs and above.
- Purchase receipt within 7 days.
- Good knowledge of English or Spanish
How to start the Kroger feedback survey?
Follow the below steps to start answering Kroger feedback/survey questions :
- Click on the “START Survey” button on this page, to get started.
- You have to be very careful in filling in the information on the website. Start with your entry id or number, date, and time of your purchase, and then click on start to proceed to the next step.
- After your entry id is correct and valid, survey questions will be displayed, carefully answer all the questions truthfully and share your shopping experience by selecting the suitable options.
- Enter your loyalty card number to receive your rewards directly on your card.
- After the survey bar hits 100%, you will receive your reward on your card.
We recommend you honestly answer the questions in the Kroger feedback survey, these can improve Kroger & Co’s quality of service with their customer.
In case if you have any issues, feel free to comment below.
After a horrible experience at the Austin Peay store with a checker, everything has gone smoothly. I love to shop for groceries especially at Kroger. I love the fresh produce and the delies are very tempting. The employees I have had contact with have been wonderful-friendly, helpful, and so cheerful.
In 2024 I will be changing my shopping habits. I will be buying each Friday, hoping to cut out waste.
Not enough lines were open self checkout was full cashiers were slow engaged personal conversation, normally lines are faster and baggers are a lil more helpful
For the last month I have tried to do a feedback but when it comes to the 3rd id it will only print 2 of the numbers instead of 3. I have called at least 2 or 3 times and they do give me some points but that is not the object of the survey. I have shopped at a Krogers for almost 50 years, like most of your products and am used to the store. Either dont have a survey or fix it. Maybe I’m the only one that has had that problem but please fix it
Overall the store is nice, at times it gets very busy and seems like there aren’t enough staff members but still happy with the store
Another rip off. The survey just keeps looping back to put in your entry id…start survey…put in your entry id…start survey….put in your entry id…..start survey,
I can’t do the survey, program won’t accept my forth number, it’s three numbers and form only allows for two.
Wanted to comment about my recent visit to store in Grand Blanc, Michigan. The past several years I have ordered deli party trays for Xmas Eve. This year I again ordered trays a week and a half in advance, however, when I arrived Xmas Eve to pick up my order the vegetable and the fruit tray were ready but the meat tray was not. I had asked to pick up at 12:30 but didn’t arrive until 1:00 pm which gave them extra time to begin with. The woman helping me said “it’ll only take me ten minutes and it will be ready”. I waited for the tray and it looked like it was put together in a hurry and the cheese looked extremely dry. I did I not say I was in a hurry, I even went and waited in line at the meat counter and was paged to pick up my tray. Very disappointed in the appearance and amount of the meat. Once home and I uncovered the trays for serving I found dirt all over the red grapes on fruit tray, not impressed. Looks like I may have to look elsewhere for our future holiday trays.
Now I can’t get my extra points by doing survey.
ID #018 402 66 409 510 576
12/24/23. 01:10PM
Great service.
It looks like Kroger is still ripping off customers with incorrect prices. I got 4 Jacks Pizzas since there was a big yellow sign “Jacks Pizzas 4 x $10” on the freezer door. I thought my total was high, so I checked it when I got home. Three of them rang up as $3.99 and one rang up as $5.99 NOT $2.50 as 4 for $10! I didn’t make it back to the store to get my refund, so I am out $6.96.
I’m trying to start the survey, for my 50 points. Nothing is happening
Site difficult to use!
Polo Parkway store Midlothan, va.
Poorly stocked, many empty shelves, frustrating.
Today 4x fuel points didn’t work. Really the only reason to shop here.
Some employees, especially meat dept unfriendly.
Today when I visited 10375 tara blvd. it was very crowded and busy but service was still pleasant. The store was stocked and clean.
Its not allowing me to bring up: krogerstoresfeedback.com
could not get to survey, keeps going to create account and I have an account
I was at the Zanesville Kroger store to pick up my prescriptions. My Kroger health savings card was not entered in the system and Jeremy made sure it got entered and saved me money. I feel that Jeremy should be commended for his great customer service.
Cannot enter the survey. I have never had problems before with the Kroger Survey.
Almost important to do survey, I give up on Kroger’s, I spend about 2000 monthly, but no more I’ll go elsewhere.
Goodby Kroger
I can’t take the survey because the 4th number in my ID is 3 digits and the space only takes 2
It seems that every time I shop at my local Dillon’s there are fewer and fewer gluten-free items available. For many it’s a trendy thing, for others, like my husband with Celiac disease, it’s a way of life. Luckily, Wal-Mart has started carrying more, so I’ll start making them my first stop.
If Kroger is sincere about the feedback to improve customer services and product selections then why is the feedback web site so prone to glitches where you can’t get into the survey. I appreciate the ability to do surveys because I can tell that some of my observations are addressed when possible. Please fix the glitches that make your survey pages unavailable. So frustrating putting in the entry I.D. multiple times with no success.
C.F.
alt I.D.646 387 9586
why can’t I log on to enter survey????????
I am unable to complete the survey because the numbers do not correctly enter.
I have experienced the same problem. The former site for obtaining 50 additional gas points was flawless. Now it is useless.
I’m just trying to get my extra 50 gas points. Why have you made it so difficult???
I shop at the Harrison Ohio Kroger store. They have an employee named Shawn who is a bagger. He is very selective on who he will bag groceries for. . He leaves when there large orders to bag. I have observed this over the last couple of months. He leaves the cashiers hanging. It’s very frustrating if you are in his line. I purposely don’t get in his line. Although yesterday late morning there were only a few lines open and I unfortunately got in his line. He actually watched while I was bagging the groceries. I typically do not share feedback but thought this should be shared. Since you rarely see a manager….
Also the new feedback is terrible.
Why is my entry ID not being accepted any longer. This is third week for my ID not being accepted. This is not acceptable to faithful customers like me
I am not able to input my Entry ID – the spaces are too small requiring 2 numbers when I have 3 that need to be entered
Might leave a comment – your site does not work
great service
Received my Kroger receipt with a chance for 50 additional fuel points if I completed a survey. I filled out the entry ID, date and time on my receipt and completed the survey. When your website asked for my Kroger card/phone number, the system rejected both numbers. What a crock of shit. False advertisement, and your company doesn’t honor what it claims. I’m so disappointed.
Ever since you have changed the format for the survey, I have had problems using it. I have missed out on my fuel points on more than one occasion.
My entry is numbers do not fix within the allotted spaces
The store is very clean and well run. The personnel are all very kind and very helpful if asked a question. The prices are generally very competitive and the section of goods always seems excellent. I think their fruits and vegetables and their produce departments are also top notch. Nice job, Kroger.
your so called survey fails again. How many times should I be asked for the same entry id? Whoever created this pathetic survey is useless
Could not get past the survey id number. Don’t understand this chrome . Why do you keep messing with something, once t is working well leave it alone, if is ain’t broke lets not fix it
I had questions about the Boost/Kroger credit card and the lady at Customer Service was very helpful. Then I used the self check out. That was uneventful.
Hi, my name is Nick. I shopped in your store on Old Troy Pike in Huber Heights on Nov. 1st. It had been several months since I shopped there. The store was clean and shelves were well stocked. The couple of times I asked for assistance the team member was courteous and friendly. Will be shopping there again soon and often.
Luv the Bartonville, Texas Kroger store. Always clean, fully stocked and employees are so helpful & personable.
Really helpful & very fast through checkout!
I always have great experiences at Kroger. I always do self checkout, and the employees are very helpful if I need them.
Your website is unfriendly, other words it sucks
The meat department has some issues in being prepared for daily business. On several occasions I have had to ask for advertised products. Today at 10AM advertised Curly’s Bar B que and Owens sage sausage were out of stock. Many times the fresh meat on sale does not have the sale price and you hope the checkout scanner will pick it up.
I tried to enter the Kroger feedback survey, but to no avail. I entered my entry ID number as instructed, then clicked on the start survey button, but didn’t get the survey page, just kept asking for entry ID number. Like everything else at Kroger; no customer care nor support. Y’all dropped Turkey Hill products in favor of your own, which is no comparison in taste. Kroger; come in and shop; check yourself out, and bag your own groceries. F.Y.I. I would like Thanksgiving off, so I can spend time with my family; sense I’m an employee!
I Tried a dozen times to enter in my ID to take the survey and it kept bouncing me back to the beginning frustrating your website has his hang up
I shopped the montgomery store both yesterday and today. Both times onle one checkout by a real person was open and the line was long. The poor lady cashier was definetly frustrated by the lack of help. Never make the mistake of getting rid of cashiers. I for one will never shop at a store where I had to do it myself. Most people I know feel the same.
This main store I do 95% of my shopping in.
Customer Service and other store staff are most always very helpful!
Shopped at Fairlawn, VA store today.
Customer Service Desk was helpful with returns.
Found all items I was looking for!
Kroger was quite calm in the morning. A peaceful shopping trip is always appreciated.
Very disappointed today at Kroger. The store was very nasty dirty
We had been told on Thursday if we came back over the weekend we could get 4x fuel points so we made a special trip today and we’re told it wasn’t possible.
Store is going down in our opinion in service and quality
Makayle at the Kroger in Plymouth, IN went above and beyond while helping me tonight. I’m on crutches and it’s difficult for me to get around. It was close to closing time, but I just needed 2 items. She got them for me and helped me to my car. She was so very nice!!!
KROGER.com feedback is crack number 00 double duty today knows numbers no 800 number to call nobody talk to you about it you can’t give my feedback don’t get the entry I did I do you number did not put it in so almost no use going to Kroger
I like Bakers, they have the best sales of the grocery Stores in our area, but it seems every time I shop there, I have an error on my receipt, this week it was a BOGO, but I was charged full price for both items. We miss any Bakers Stores in the Ralston Nebraska area, there used to be 4, now there are none.
I purchased “Repurpose Compostable” 3-gallon Small Bin bags several months ago, but they tear so easily that they’re unusable. I recommend that your buyer no longer purchase them. It was a waste of my $4.59.
Customer service was great
I went to the Foothills Plaza Kroger by AMC and had excellent service. Had trouble scanning something so Niya? (Only saw her name tag real quick) helped me out and. She’s a real one.
Vera!!!! John mgr!!!! Young man working the juice isle!!!! Thank you all so very much! I literally had goose pimples leaving the store today! The customer service was absolutely outstanding and this was an ordinary trip to the store today. After my morning cup of Joe this was the second best thing that happened for me today. I needed this experience and so does everyone else! Keep it up to the amazing front end manager whose name begins with a S so I do t butcher it! I’ll be back in my terminator voice!!! A truly unforgettable experience the start of a great week💗
I’ve had the same problem withe survey
this new site will not let put in my Kroger ID number and do the survey
I can’t use this it is clearly designed to discourage us from getting our 50 points . Sham on Kroger !
The assistant at the self-scan checkout was really helpful today. I appreciate the courteous service.
Had a great experience! Found everything I needed.
The store is extremely understaffed!!
why has it become so difficult to access your survey page. I have given up on this customer service interaction page that I once found so appealing and engaging a Kroger aspect of customer care team approach
Too much info for getting to survey. Have always used “old method” but this is not user friendly.
We love shopping at Kroger. The fuel points are definitely a bonus and come in handy.
You have made it nearly impossible to enter the survey and earn the 50 bonus fuel points. Please fix this!
The items are not marked correctly. The sign for chips was not 5.49 a piece yet that is what I paid. If you’re going to have them on sale then make sure they are on sale. They were inside the east door
I love shopping at Kroger, especially when they have the special fuel point coupons. Kroger is my main grocery store. I would highly recommend it to friends and family.
Great service Linda ! Macon, Ga
Your new survey website is useless. It used to be easy and convenient. Now it is as frustrating as waiting in long lines to ring up and package MY OWN groceries in the impersonal self check out lines. Kroger is no longer my favorite place to shop.
The store was extra clean today, it was much appreciated.
Your store in Maumelle ARis an absolute DISASTER!! Saturday morning.. shelves empty. One cashier. I checked myself out. Computer on my register crashed before I could pay so I had to un bag all my groceries and wait in line again to check out again. Done with this store 09/30/2023
Entry code does not work
Having problem with getting Starbucks Sumatra rain check honored store outfit weeks and weeks
This will not take my entry you owe me 50 Bonus points
931-808-7524
The feedback mechanisms not working. I am beige robbed my gas points!
Kroger has made grocery shopping for the house wife a breeze! Starbucks inside, coin exchange machine, $0.50 cash back for under $100.00!!!!!! Plus lottery machines, gas and cigarettes, I can do everything in one stop and save $$$$$$$ on food and gas!
Your revised feedback site is atrocious and makes me not want to shop with Kroger again! Seems the organization does not really want feedback and want to just sell ads that take yon to crap sites. HORRIBLE!!!
Feedback was going to be that the store also had items marked on sale that did not ring up as such.
Long-time customer that will be finding another chain.
The survey is a scam. Every time I tried to go take the survey after I put my entry I did and it just goes back to the beginning.. and I did agree to the terms
I love my Sylvania Kroger,
Excellent service and very curtious
Always a good place to shop
Trying to enter for my fuel 50 extra fuel points. It’s a nightmare, things keep popping up, I’ve enter my entry I’d five times and get no where.
You’re really trying to get people to stop going to Kroger aren’t you! Why do you have to put a credit card number? Also why does the receipt all of a sudden have to be dated within 7 days! Well Food Lion here I come. Kroger will no longer get my money!
It will not take the entry # and let you take the survey. Your cashiers promote this feature but it doesn’t work.
I love shopping at Kroger. They always have exactly what I am looking for. The shelves are fully stocked as well as a great fresh meat selection
I had a very pleasant conversation with Gordon while waiting for him to process my prescription. He’s polite, caring and very professional in handling customer service. Thank you Gordon!
Kroger employees are always polite and kind! A woman at def checkout helped me set up a Kroger card!
Customer service was very helpful with our issue that we had.
Thank you service was good and I had a great experience.
Kroger brand are just as good as other brand names and prices are better and affordable
My name is cesar, the store i went to in Louisville was great. The produce and selection were really good. I enjoyed shopping and will be coming back to this particular store again.
Why am I unable to take the survey? I’ve tried 4 or 5 times but I never get past the ID which I put in each time? Need those fuel points.
Since changing the way one provides feedback and earns 50 fuel points to this new website it has been impossible for me to enter the code and begin the process. I have too many choices in food stores to be bothered with this ridiculous marketing effort.
Great service today in flower department
I have been participating in the Kroger feedback survey for YEARS and have always appreciated the program and the fuel point rewards. It is one of the main reasons I have shopped at Kroger. Now I find it impossible to figure out how to enter information to take survey. What in the world is the reason it is now so hard. Please help.
It used to be easy to enter the survey and get the fuel points. However, someone had the bright idea to screw it up royally and now after going to several possible sites, I just plain give up. Please return to the earlier system.
The Entry ID line will not accept the three digit number to start the survey.
The thirde block will only accept two of the three digit number.
The third number on my survey is 198.
Numerous attempt would only two digits.
Hartley Bridge Kroger in Macon,Ga. I set up at time for pickup. I use two different stores and live 40 minutes away. I was called and asked if I could come later they was two busy. No I replied. Can you come tomorrow so I picked a time you know that when church lets out. Not my problem. I have to waste my time and gas on my day off. UNACCEPTABLE
My experience was very rewarding. I was able to find my products with ease and was able to pay for my products without any problems. The lines were short and staff was very helpful and friendly.
I would like to suggest that Boost delivery personnel one be allowed to accept tips from appreciative customers. And that there be tip entry capability be added to the checkout screen. And all entered tips go to the driver that delivers the order to the customer. These folks sometimes have an easy one or two bag drop. And others such as me have very large and heavy orders and my door is on the backside of the building where I live thus a longer walk. My order regularly has 10+ gallon jugs of drinks. An I appreciate the extra effort the drivers make. That includes helping get the order into my door as I am physically impaired.
Would not let me do the survey. The new format does not work . This is the second time I have tried . Trying to do the survey is not worth it.
I did a survey and did not get fuel points. I do a survey every Monday and it said it had not been 7 days. Something is wrong somewhere.
I’ve tried several times to do the survey, but It never allows me in. When I fill in the ID it send me back to start survey. This is very frustrating because I need the fuel points.
Why wont Kroger let a person use receipts from a month ago? You all are getting too picky on these surveys.
hi i was in the Hamilton store today and everything went very well found everything ok good job
Always courteous,quick service
What’s happened I can’t go to Kroger’s feedback survey
4 times entered survey code numbers, pressed enter, went back to beginning. I do NOT like the new feedback survey!!!
Great service
For two weeks I have tried to do the survey for gas benefits. Either I get a message server is not available or on this site, it just rotates through prompts and never gets to the actual survey. The gas benefit is THE REASON we chose Fry’s over other options.
Fix it or lose our business.
Kroger feedback for the 50 fuel points does not seem to be working
Hi my name is Eric I was in your store on Austin Peay May 30 had a great shopping experience in your store. I was greeted with a hello and if any assistance needed by the front end supervisor Ms. April. I asked of the rotisserie chicken in the deli ,un aware of Ms. April on her break. Kroger you have great ,outstanding supervisor in Ms. April. Her leadership carried over to associate Ms. Danetra who was so helpful at uscan. Her greeting and asking me to please come back. With that great service I will certainly come back to shop at your store. GREAT TEAM !!
My order was excellent took timely order service was excellent Alton served with courtesy. Job well done with customer service. I will continue using the Deli. And continue to shop at all Kroger Stores. My Cashier and cook Alton serve me Great! And keep being polite and thank you so much. From First Missionary Baptist Church.
I wet to pharmacy for a prescription and was greeted immediately. They are always available to help. I will continue with my Kroger Pharmacy
Love shopping at Dillon’s! Coupons really help saving money, and the associates are always helpful and friendly!!
Love shopping at Dillon’s! Coupons really help saving money!!
Great employee helped me in the Deli section of your Warrenton,OR store on 2/1/23. Beth was very helpful and informative. She was very proud of the products you carry as well. Kudos to Beth in the deli on 2/1/23 at around noon.
Cashier Prestom was a good checker and I purchased everything that was on my list.
i was in your store to get my prescription as i ran out of my pills. i called and they refilled my order to pick up today
on08/02/22, ibought kroger brand premium dried cranberries an iid today made muffin receipe from back. they were dry tasteless. hard as rocks, coons might like them. the receipe has nothing for moisture and needs more flavoring. try it you’ll see what i mean. food products cost money. thank you for listening..
Why did you fool with this? It used to be so easy, now it’s a pain in the but!
Regular customer getting more frustrated by the week. Kroger brand cinnamon rolls haven’t been in stock for months. Just paid 1.50 a quart more for OJ because Kroger brand out of stock. Out of stock of the margarine the I have bought there for years(3 week straight) 20 minutes in line because lack of cashiers.
Apparently Kroger doesn’t really care that the Survey feedback website does not work. Look at all of the complaints and it still does not work. At no place or point does it do anything with the number you enter from your recent to obtain the gas points. It also tells you to go to a different site, which ends up not being a legit site. I also really wanted to give my feedback as far as how my store experience went. Attempted to purchase at least 3 items that were clearly marked on sale in the store, but not the case at the register. When I approached customer service, they basically said I was wrong on the price, until I went a grabbed the actual sign showing the price. They finally gave me a refund and an attitude to go with it! Not happy about it……..
Won’t take my Entry ID660-121-25-123-5-30 of 03/08/2022 @12:09. The service was great, but how do I enter the information to get the 50 points?
VIP customer *******3338
When entering the ID code numbers, there seems to be a problem with block “CN4” It looks like it wants a two digit number. My receipt has three digits. What going on ??
I used to do the feedback often, but for the last several months I cannot enter my entry ID. Disappointing!!!!
Like many others I cannot complete the entry. I have tried several times and the one box won’t accept the three numbers need, only two. I enjoy Kroger and do most of my shopping there and love the fuel points.
Entry ID won’t enter. I have tried several times in the last couple of months and can’t get entered like I have many times before. What’s wrong?
Still can’t enter my Fuel bonus entry ID.
This is starting to make me want to no longer shop at Kroger.
Don’t understand why you “fixed” something that was broken, so that now it is.
you happy for your serves and prices are great, love the great pharmacy
do not shop at you alone
I have tried the last 3 times I shopped at Kroger in Nicholasville, KY to enter the survey. Won’t work! Starting to think I should go somewhere else. When I enter the number it takes me back to the same place to enter the number again. Really frustrated!!
You are making what was once pretty simple thing into a major operation.
Getting the 50 bonus fuel points is really getting complicated and too many hoops to jump through.
I have tried numerous times but the code won’t go in.
If it is too much trouble just discontinue the problem.
I pecked up a rx 6736073 it was ready and I was on my way. thank you
survey won’t start, putting in the numbers but keeps recycling back to entry ID
I used to do the survey regularly, but for the last several months I cannot enter the ID numbers, just like other people have said.
I purchased two packages of Kroger Ground Beef – 93/7%. One package was marked $5.99; the second package was marked $5.49. However when the cashier scanned the two packages my receipt showed both at $5.99. I brought it to the cashier’s attention and he changed the price of the 2nd pkg. The difference…the $5.49 package would expire on 6-6-2021, I shopped on 06-5-2021. This is NOT the first time I have been charged more. If the shopper doesn’t watch every item scanned, Kroger makes the $$$$.
Great store love it!
Tried to take the survey and it doesn’t work. Doesn’t surprise me. Computers in the store don’t work so I don’t know why I thought this would work. Bought Bud Light beer today on sale for $18.77. Well, guess what, it rang up at $19.99. Wonder how many people they have ripped off. This is the store at Faithon P Lucas and Cartwright in Mesquite, TX. It is getting to be hit or miss here. They usually don’t have Tidy Cats litter or the Pet Pride 16lb cat food with the red label. Also the grassy areas on the parking lot haven’t been cut in over a month. They use the excuse that we have had so much rain but I have managed to get my yard cut every week.
I would like to know why there is no baggers at your store at 16705 fort street Southgate Mi. I don’t care what day I go in I end up bagging my own groceries. When the store first opened up you had all kind of baggers. I know the virus has made things different. But I was bagging my own groceries before the virus. I love the store and everyone is very helpful.
I entered my ID # and nothing happens.
wIll not accept my numbers as entered. 015-142-80-512-7-87
Like many others I cannot complete the entry. I have tried several times and the one box won’t accept the three numbers need, only two. I enjoy Kroger and do most of my shopping there and love the fuel points. The coupons are great and the people working at my Kohls in Westerville, Ohio are so helpful. Just wish they could help me now so I could get the extra fuel points for my gas that they are offering to those who spend the time to let them know how their store is doing.
IT TAKES TO LONG TO LEAVE FEED BACK . tO MANY OTHER POP UPS
Publics seems to look out for the long lines . And get cash registers open no long lines. Not trying to push you to the ck out ur self
Great Service, Great Prices. Best place to shop!
Shopped with you today, paid with my same Kroger credit card, but did not get a ‘survey number’ on my receipt. Got on chat, and Tannico was no much help, had poor customer service approach. First, accused me of “not waiting 7 days since the last one”, which wasn’t true. I calendar that entry each week, had done the last one Apr 8, and today was the 15th. Gave her four pieces of info from my receipt … and she “referred me” on an ‘online click’ that was supposed to address the issue. It didn’t! Very poor …
This site has a problem, U can’t type in http://www.krogerfeedback.com on any of my computers???
enter my id entry, but he entry point will not take all my numbers
I’ve tried the last 3 wks. to do the feedback. It will NOT let me enter all of the numbers. Checked and double checked. What’s going on?
Will not take my entry ID number:
029-324-70-524-503-573
I shopped at my local Kroger store, and spent $68.48, and wanted to enter survey, but there are no numbers for me to enter.
Date of visit 2/01/21
Time of visit 08:47AM
619 11 25 42 the receipt number?????
Earned 67 point for the visit.
YOUR WEBSITE NEEDS A MAJOR UPDATE. FOR THE LAST 3 WEEKS I HAVE TRIED TO TAKE YOUR SO CALLED FUEL REWARDS SURVEY. BUT YOUR WEBSITE DOESN’T HAVE THAT AREA ANYMORE. FIX THIS MAJOR ISSUES NOW.
hello my name is Steve. I went to your store on a Friday around 10am. your store is clean with plenty of what ever you are looking for, but when I went to check out there was a line for a person to check you out all the way to the customer service desk. this was not just one or two item people . most had full buggees or over full. while talking with the others waiting in line. I asked if any one called for customer service? I was told yes someone is starting in 5 minutes. there were a lot of other Kroger employees walking by and several were asked to help, but all said to call customer service. well longer then 5 minutes pasted we not had so many people they were over flowing your self check out, witch i am told we are not forced to use. I will not use after the machine flagged me to have all my items counted, but that is a story for another time. I called and asked for a manager at this point. he sounded shocked and promptly cane to the front of the store.
why was not called in the first place if there was no one else that could help I do not know. If i want to wait in line to check out for 20-30 minuets I will co to Walmart were it is cheaper. this kind of service makes me wat to go back to public. I do hope you do some follow up on this. this is a great store but is is starting to slide down a bad past.
Good prices on everything that I needed.
You try to putting 18 digits in space for only 16 digits.
You try to putting 18 digits in space for only 16 digits.
I tried to enter my Entry ID but it didn’t let me put in all of the numbers. My ID is 701-141-53-143-514-567 but I couldn’t enter the 143 portion only allowed me to enter 14.
I have been trying for several hours to sign-in and place my order to no avail! Is there a problem with your website, or is it at my end? This happens more often than not! Could it be my intenet protection service?
I can not get on the survey for the fuel points. have you stopped doing it.
Try as I may, I can not get in to the survey.
Why is it so difficult?
I usually go through self check out so I can pack food myself. Had a big order so I went through
cashier. KRISTA was so pleasant and thoughtful… even kept my veggies and eggs separate.
Just wanted to say she went out of her way to process my order! thanks.
Kindly visit the updated website for additional references.
I have been shopping at Safeway for 20 years and i recently moved and their is a kings scoopers down the street from where i live so i tried shopping there , i loved it, the selection was great much better than safeways, the store was very big , it was much bigger than safeways.
The survey doesn’t work (“can’t be found”).
kindly follow the steps carefully when entering the entry id.
do let us know in detail. what problem do you exactly facing?
Kroger sucks! No numbers to put in to start survey. My receipt has 26 10 64 41
Please reply so I can add my shopping trip from 12-10-20 12:48 pm
your web site wouldn’t accept the third code of 180 kept me from doing survey. fix it please
Won’t let me tAke the feedback survey!
not allowing me to put in entry id number correctly. my Dillons number is 420390914761
Entry number is 615 142 147 72 10 157 date 12/10 at 2:29 pm
Kroger at Rochester, Indiana…..excellent store.
may I know what error do you get? We checked from our end. It’s working
Evidently your survey is not working. I can put in the date of my visit and time, but it won’t allow me to put in my Entry ID.
Lynda, Bend Oregon – pleasant, efficient and professional
We have shopped at Frys on First and Roger, Tucson, AZ for almost 20 years. We have always found the store clean, well stocked, and the employees helpful. We have resisted going to other competitors because of the good service we have received.
Linda (up front) was most helpful with my checkout, especially when I tried to use my coupons.
I shop regularly at Krogers and fill the survey once a week
But there are no entry ID’s even though I shop more than once
It is very frustrating and may be I should go to a different store and join the fuel program
you can go back and ck my acct. absolutely unacceptable for a loyal customer
All i wanted was available except Diet Rite soda. You have had it in the past. thx
I go to Kroger’s on Shelby Dr and Elvis Presley in Memphis, about 3 to 4 times a week. I truly enjoy going to the store because to the variety of items in the store. The produce department is stocked most of the times and have the items I am looking for to fix the various dishes I am fixing. The meat department is very beautifully aligned and presented with a fresh look. The store is clean and the lighting is fabulous. The employees and managers are very kind to me and I have observed them dealing with disgruntle disrespectful customers and I have never seen an employee of Kroger’s go off on them. They are always smiling and showing respect at the Kroger’s on Shelby Dr and Elvis Presley. ***I did go to the Kroger’s on 7427 Goodman Road in Mississippi, and although they had more items the customer service was not quite the same except when I went to the meat department. That young man show the same respect at the Kroger’s in Memphis. I must admit the Kroger’s in Mississippi had more store items than in Memphis. The lighting in both stores were great. I love Kroger stores also because of the pricing on items as well. God Bless!
I had to shop for a sick friend, and came to your store for her needed items. I found everything, and was impressed with the cleanliness and the abundance of items available.
You carry Morningstar brand but don’t carry the black bean burgers in the calhoun, ga store. Can you considering adding it?
no comment
i cannot give a feedback donna meadows
I don’t have a comment
I just had one of your Kroger brand hams for our Christmas dinner. it was the worst I have ever had, almost ruined our dinner. quality was obviously 2nd’s . if that is what you are going to sell, let it be known. we could have bought a Smithfield ham at Walmart for the same price.
It will not take my survey #, the 4th # is 3 digits and it will only take two !!!! Why did you make this a pain in the rump to do anymore ?
Great service
Satisfactory
Chance did a great job bagging my groceries at the Kroger in Brazil, IN Forest Park.
like your store very much
great job love the low prices
Trying to do survey. Unable to go past this oage
Need kroger feedback
Soda pop was on sale 4/$10. I looked at my receipt when I got home and I wasn’t given the discount. I had to return to the store and go to customer service to get it corrected. The clerk was very polite and helpful. Could you make sure this doesn’t happen in the future. I don’t like to have to check receipts and go back to the store. One thing that is always great are your employees. They are always super. Thank you.
Susan has provided me with excellent, cheerful and professional service for the last number of years. She is a top notch employee!
I have been waiting in line for fuel in the evening while driving home, sometimes I have to wait an hour or more in the line. Decided to try getting fuel before going to work, no wait time at all. Glad everyone wants to wait “til night. I’ll opt for mornings. Thank you
this was Smith’s at Aliante.. nice customer service
What a pleasure to work with your girls at the fried chicken counter. Teresa was so helpful when ordering chicken tenders. I will ask for her next time. She even gave me a sample of the chicken tenders
The cashier Missy and the girl bagging Gloriana did a great job with a smile,very pleasant and this is the reason we shop at the Florence store.Thanks for everything
I’m not sure if I’m not reading it correctly or if it doesn’t make sense.
Kroger have what I need and grow with the community needs. I love shopping at Kroger in my neighborhood.
I absolutely enjoy shopping at Kroger on Knox Road in North Augusta. The store is always bright and clean. The have terrific sales on fresh fruits and veggies. The managers keep the store running smoothly…wait lines are kept at a minimum.
Love the Kroger shopping list tells you the isle to find the product.
Tried to enter my number and the third number slot will only take 2 Ticket shows 217 and I can enter a 21 or 17 what gives
What in the world has happened to your Kroger Feedback survey? I can’t get it to accept my Entry ID.
it is getting very confusing trying to give feedback,so many fakes,not sure whitch site to use.
Shopped at Pharmacy today. The staff is always helpful in every way when I pick up my prescriptions.
Shopped at the store on Western Av, South Bend, In. As I was leaving, I noticed I was over charged. I went to the customer service desk. I found out it was closed until 1:30 and since it was 1:15 I decided to wait. That way I wouldn’t have to make a trip back to the store. FINALLY at 1:50 it reopened and my turn came at 1:58. Some people stood in line for 10 minutes after the office was supposed to be opened, then left. This type of service is unacceptable!!
I went to Krogers 11-3-19 and there were no shopping carts. Waited with 6 other people for a cart. Carts came in, got my cart and when I entered the store there were 6 additional people waiting for carts – no carts. Entered the store and was confronted by a LARGE personal shopper’s cart filling orders. Navigated around several of these carts, only to be met with more personal shopping carts down different aisles. These carts block the ability to navigate the aisles as only one regular size shopping cart can pass it. Aisles are blocked, you can’t get to the ITEM you want. A suggestion was made to the store manager that the cart corrals be marked “LARGE CARTS” and next to it “SMALL CARTS”. The store manager said the customers would never do it. If a customer is taking the time to return the cart, they would DEFINITELY park them appropriately.
Griffin was my check attendant today. He is always a bright spot at this store. He’s always upbeat and great to talk to. He engages the customers in an authentic way. He makes my day better when I get to talk with him. He would be a wonderful manager at this store, but I would hope it would not take him away from the customer experience
Found everything I wanted to buy and the service was great. Love shopping at Kroger.
cLEAN AND FRIENDLY STORE
My cashier was Alesia and the person helping with the bagging of my groceries was Greg, both friendly and courteous.
I do not have an I’d number. I bought groceries at north Fred Meyer medford or on 10/27/19. Barbara the clerk, was very pleasant and helpful. Forgot to put one bag in my cart. I did not realize it until I got home and went to fix dinner. Called the store and talked to a male. He made me feel that it was my fault because he keep saying this lady forgot a bag of groceries. When he came back said they had the bag. I at 5hat time informed him that I did not forgot but the clerk failed to put it in my cart. When I went in on 10/28 I went to the return desk and a man named Donald waited on me. Told me they didn’t have my bag. Had to ask what do I do then. He stated that I need to go get the items and come back. Asked him if it was my fault or the clerks. He said it was both and I really fault be littled. I have been shopping at this Fred Meyers since 1995. If I wanted to be the one responsible I would shop at winco. Donald does not have customer service skills and should not be around the public. I’m not sure if I talked to him on 10/27 but I think it was.
Angel was very helpful on this very busy day, she took the time to assist and resolve with my self check-out issues.
I understand that Kroger is having some financial difficulties. However these are going to get worse at this location in particular because of the following:
1. The wait at the deli is ridiculous, especially on weekends. On Sundays, the wait can be as much as 45 minutes. Yesterday I waited 1/2 hour, and that was only because they skipped (6) tickets for people who gave up and left. I live within walking distance of this store, but I do not have this amount of time to waste.
Also, the wait at the registers is unnecessarily long because there often are not enough cashiers. The shelves are not full, I tried to purchase some common items like Woolite, etc. and they were not even there. I no longer get the $2.00 reward coupon with my prescriptions. And, a small thing, however something that forces me to go to another supermarket and spend less at this store. They eliminated providing the free community magazines and weekly Vegas magazine. Why? I now stop at Albertson’s to get these and, guess what? Spend grocery money there. You are no longer accepting VISA credit cards which is a definite customer inconvenience. I know VISA charges are high but that is a cost of doing business. I have several credit cards, however several are VISA. I am forced to use my debit card. I lose out on points on my VISA cards. Don’t you realize that all of this driving your customers away? By the way, you have a new gentleman at the seafood/meat counter at this store who calls every woman “dear” or “young lady”, terms such as this. This is an insult. I am 67 years old and will not stand for this kind of disrespect. Despite the extreme convenience of this store for me, I am tired of this. There are other stores to go to on my way home from work. I do not need to get my prescriptions there either, I go to CVS quite often. CUSTOMER SERVICE AND QUALITY IS WHAT KEEPS CUSTOMERS LOYAL. DON’T YOU KNOW THAT? Walmart is right down the street, and they deliver. Albertson’s and Target are nearby. Summerlin is on my way home, there are plenty of stores there. If this continues, do not be surprised if your chain goes out of business. There are plenty of customer service focused companies to take your place.
Check out employees should not ignore and talk over the paying customer .
I shop at Kroger at least three times a week and love it!
Nothing
Great service and almost always a smile. There is a girl with long blonde hair that is always helpful and in a good mood.
This was the Miamisburg ohio store.
This was one of the worst shopping experience that I had in a time! I spend $193.00,and had to wait 30 minutes in the checkout line. There were10 people in line,with FULL shopping carts and only 2 cashiers. Then to add insult to injury there was only 1 bagger! I had to bag my own groceries after having to pay this much money to your fabulous store even though you had 5-6 employees doing your damn clicklist!!! Take care of your customers in the store first. The only bright spot in this fiasco was the cashier Diana who did her best to calm tempers and soothe nerves.I don’t know who the manager is of this store is,BUT he has taken a good store and is driving it into the ground! He should be fired on the spot!!! Wal-Mart is starting look better and better all the time. I am not a new shopper here, I have shopped Kroger for to many years to count, but that may be coming to an end. I dont know if you ever read these but if you do and want to contact me, you can e-mail me at [email protected]. I would have taken your survey but I was so angry I threw my receipt away!
I left a basket full of groceries at Kroger yesterday afternoon. I was stocking up on some basic items while I picked up what I actually needed. I waited far too long waiting on the checker try to resolve a coupon problem over a nonfood item. She and the customer apologized to me for the long delay. I finally gave up and tried to go to another checker. The few lines that were open had grown in length. I waked out and went across the street to Sprouts, picked up what I needed and got in and out quickly. I am certainly not going to reward a retailer by checking out my own groceries. I went across the street to Sprouts and purchased what I needed. If Kroger is phasing out full service cashiers, I will shop somewhere else.
cddf
It’s really a shame that you put advertising in the papers and some one goes shopping for those items and NOTHING is there. We are getting SICK & TIRED of every time we go shopping the stuff we normally buy isn’t there! It’s also a shame that you are so ate up with your brand everything else suffers. It’s obvious management doesn’t care and what makes it even worse the consumer suffers and if you had a BRAIN you would know that’s your pay check.
Please bring back customer service by opening more checkouts with a human instead of Machines where you have to do the work. What happened to the family friendly checkouts? Next you’ll want me to pump my own gas.
Why make logging on for fuel points……also, when I have problems shopping & enter it in the feedback…nothing happens or changes. So I no longer will give comments or suggestions. They are probably never read, so , when I finally get to comments, I put NOTHING, because it is ignored thank you
Had a great shopping experience , Your cashier Jinnette K made my check out fast and made sure I got everything that was needed for my event I want to Thank her and She needs to be recognized , I will be back for my shopping needs
Love this store so easy, run in and out, employee’s are awesome, clean happy camper right here
very kind lady lytha
Jeremiah B was a very efficient & cheerful checker. He asked me if I’d checked my eggs. Kevin is always cheerful & intent on doing his job well.
As always clean, friendly staff and well stocked isles. Get in and get out when shopping in a hurry.
I go to the store closet to my house for my meds and knick knacks. This store is such a cluttered dirty mess. I have to travel into town to shop at a nice well supplied store. If it wasn’t for the gas saving points, I would change my shopping market all together
everything is just fine. thanks to everybody.
Love shopping at this store. Friendly and helpful cashiers.
why do I have to jumop through hoops for this survey ?
Thank you
I used Kroger pick up for my groceries,placed my order and had downloaded my e coupons.
I placed my order before 12 midnight so that the 3 day sale coupons applied. Some applied and some didn’t, I returned to the store to return the items that didn’t scan right.
I had to explain to Eddie at Customer service that the order was paid for before midnight so the coupons should have applied, he asked if he could see my phone to see the coupons, well duh! They expired on Sunday. They would no longer be in my phone.
Not the greatest customer service skills ,certainly not friendly or engaging. Almost had an accusatory or demeaning response to my issues. I just discovered that I have to RETURN to the store again because he didn’t credit my entire return!!!!! Damnit!
Really !! Ugh!
LaShawndra in click list is EXCEPTIONAL! GREAT CUSTOMER SERVICE SKILLS AND VERY FRIENDLY!
GREAT EXPERIENCE!
I shop East lake pavillion all the time. Daryl in floral WOW! Sheri in the cheese shop TERRIFIC!
I shop at Kroger at least once a week. The store is always clean and the perishable merchandise is always FRESH. Today, I only went n to buy the white grapes for 99 cent a pound. I saved $23.66 and spent $54.10. The employees are always friendly and helpful.
Letty was extremely helpful
Kerry was extremely helpful
Letty was extremely helpful
full instock selection very pleasant help
always have a good experience shopping at Krogers
Every Item in my home is Kroger. I love all your products but I bought the Oatmeal Peaches & Cream
& had to return it because it just has a awful taste to it. I have asked many of my friends about it &
they said the same thing. Just letting you know. I will continue to buy Kroger but the oatmeal peaches & cream has be off my list.
Great service friendly employees…love to shop here.
The Deli and Butcher Counters , especially the Deli, look like they have had food sitting out for hours. EXTREMELY UNAPPETIZING! They don’t even try to stir it or refill it, or as a more practical matter, remove the MESS! one has to really scrutinize what they order at these counters.
Open some checkout….I will not use self checkouts….am sick of waiting in line !
Cindy I love the new set up you have a our Ripley wva kroger’s
Great service!! Always fresh produce.
good clean store every one with info and in and out fast
Kroger employees are very efficient and really make my shopping experience pleasant,it makes it worth my time and energy.
doing a good job.
Excellent service and great prices on all merchandise
Not happy with order online and pick up at store. But overall like Payless
I have been shopping at the store just the first day it open I know a lot of employees that work in the store by name swell stock very clean fresh meat fresh produce the employees always tell women to help if you need it check out little congested sometimes because it’s a lot of people live in the area like the store lot.
Store is always clean
Have not been to Meyers
My fiance and I shopped at Kroger on October 8th in the early evening hours. We were not happy with the young bag boys that were working that evening. The one young man that was bagging our groceries was tossing things into the bag randomly so that the items in the bag were off skew and lopsided. I actually stood beside him and had to re- position everything he was making a mess of. He never regarded me by making eye contact nor did he speak to me. I realized he probably couldn’t see me through the mess of hair in his eyes. On the way out, we witnessed the other bag boy pick up a receipt off of the cashier counter and throw it on the floor and walk away.
Great price on the items my family likes.
One if your front managers, Melissa #520, was so very helpful last night and she is certainly an asset to your store! Thank you so much for having such a helpful person in your Camelback Colonnade store !
The store is too small and poorly stocked.
I shopped in Anaheim. Love the price and quality so much. Love it !!!
Love the specials!
While shopping yesterday, I encountered a ‘clerk’ (bagger, runner, cart-collector -whatever you call them)
named Sandy. The cologne was SO STRONG that even in the parking lot, I did not want to follow her.
It made me sick! When I checked out, Dylan could see how ill it made me and hurried me through, bagging my groceries himself to keep her from coming any closer or to help me. Oh my, I have smelled it before but didn’t want to say anything. Dylan was so sweet and encouraged me to fill out the survey. It was really quite obnoxious to smell and I don’t want to be around it. I will go somewhere else.
I was told Thursday night they would have it ready at at 9 am then was told Friday morning they couldn’t have it ready until Monday after 3. I told them I couldn’t go without it until Monday and suddenly thy had 8 of them .
I shop @ Pick ‘N Save stores in Green Bay and Appleton WI.The stores are all laid out very well, pricing is fair and I love the fuel program
Great Ralph’s team, very happy with this Ralphs
The deli department is very efficient. Everyone there is usually friendly, courteous, and efficient!! Today I wanted to give special attention to Danielle who took care of me today. She seems to enjoy her job and pleasing her customers. She is wonderful! I truly appreciate and admire her attention to all facets of her job…..especially her positive attitude and her great smile!!!
No problems presently.
Usually can find a staff person to ask for help in finding things. My favorite checkout person is Dawn.
Enjoy the convenience of the overall store. Always clean and orderly. Have noticed lately in the Deli, the case for chicken and jo jo’s, corn dogs are only left with crumbs and when do have chicken etc in the trays, it all looks burnt. Often have received roticerie chickens to be under cooked and have actually through them away.
Good experience
Good
Happy with the cleanliness of the store. Also, happy with selections , Kroger’s has always had a better selection of products. I like the different coupons offered through Kroger’s I have been able to save money .
Fresh fruit, vegetables and great deli and of course friendly staff.
We always enjoy shopping a Fred Meyers. although we (many Times) have trouble finding groceries that we need. Have to ask directions a lot. Very clean and friendly store.
I had the very best customer service during this shopping trip on 10/06/2019 . A store mgr., a particularly observant woman, saw me fading (I am a cancer patient) while standing in line to check-out & quickly opened a cashier up & not only took me to the check out counter, but also unloaded my basket & helped the bagger (Bethany) bag me groceries & told Bethany to load my groceries into my car. Alma, the checker, was quick & efficient. I can’t remember when I’ve had such proficient and friendly service, if ever. I wrote their names down so I could commend them for their service to me, the customer. Hopefully, their name tags were correct… Kidding.
Shopped at Kroger when I lived in Ohio, now shop at Frys in Arizona. Both are good store s
I was happy that Ramon came over and told us he was opening a check-out line but it concerns me that after I put one of my bags up and was separating our groceries and looking for my other bags. He removed my bag from the conveyor belt.
After I had completed sorting and flu d the rest of my bags, I had to ask him if he had seen my other bag so I could pack my groceries.
He goes oh this. After I had been looking all over the counter and on the ground for it.
Shopped Kroger & was completely satisfied!
I went to Kroger found & got all I came for in a short period of tome
They was really nice they help us out when we need something.
your parking lot needs work
I love shopping there
Love Fred Meyers in Wasilla !
The Fry’s store on North Swan in Tucson is always clean and staffed by pleasant employees. I make an effort to go through Larry’s (cashier) line because he greets every person and is efficient.
I have been a frequent shopper at this store for years now. Due to my disability, I have not been able to work, for years. I did manage to get my drivers license recently, and I am now in need of employment. I applied to several Kroger’s and I have barely heard from them since.
How I feel about this situation is the least of my problems. Without any opportunity to earn even a modest income could affect me terribly.
Presently, when I go to the grocery store, in order to conserve my savings, I just buy only what I need and nothing more. (If I could find a lower cost place, I’d start shoppping there.)
This situation has made me reconsider the wisdom of continuing to shop at this or any other Kroger. If I can’t earn even a modest income, well then I won’t be shopping anywhere at all.
I hope this complaint permits me a chance at a possible part time position, which I feel I have so far been denied. Failing that, I will seriously consider lodging formal complaints with the EEoC.
Living with a debilitating disability is no fun. (Btw; it’s Legal Blindness.)
Mistakes happen; perhaps I did not impress upon the recruiters at the Kroger family place how bad my condition is and how badly it affected my ability to gain employment. I hope this mistake can soon be rectified.
P.S. The Kroger brand of concentrated orange juice keeps going bad far too soon.
I was shopping at your Pico Canyon Road store in Stevenson Ranch, CA on Friday, October 4. I wanted to purchase T-bone steaks which were on sale for $5.99/lb. There were none in the meat case. Fred, the meat department manager, was preparing to shelve a large quantity of meat products. He was working alone yesterday. I asked about the T-bone steaks. He said he would need to cut some for me since he was the only one working at the time. He said it would take a few minutes. I was not in a hurry. After ten minutes had passed, he returned with many packages of steaks. He apologized profusely for taking so long. I told him no apology was necessary. I purchasd two packages. I appreciated that he stopped stocking the meat case to cut the steaks for me.
We are often quick to give negative feedback but less likely to take the time to express positive feedback. As I told Fred, he took the time to help me; I would take the time to express my gratitude.
I do hope he receives positive recognition from corporate offices for his efforts.
Thank you
Not the cleanest store. Shelves are messy. Never enough cashiers. Wipes for cart was actually filled today.
No comment
I love Kroger prices friendly staff great food
We love the Ruler store. We shop there at least once a week. The products are always good and the prices are lower than most other stores. Also, the people are friendly and helpful.
Was in the pharmacy today to get my second shingle. I had to wait and was another person for the shot and another person sitting and waiting for meds. They were busy in the back and while waiting a older man came up while the one girl was waiting on drive up. He was tapping his card on counter and The gal which was Amy told him she be right with him. when she finally got to the window he was complaining why the pharmacist didn’t acknowledge him while he was waiting on this other gentleman that was getting a shingle shot. He brought in a prescription and I think he thought she could fill it right then. told him nicely it would be 20 min and she would try and get it done sooner. Three of us were there before him. Needless to say he came back to get his med and Amy was ringing him up and starts to get excited about what was coming up on cash register which she wasn’t finished yet with the discount and told him. she kept apologizing to him and went over and beyond being nice. I have been coming to this store since it opened and Amy has been there since day one. Let me tell you the guy was a real A__s. Amy kept it together until he walk away and we could see as she was walking away she was crying. Never had I witness such a rude person. we all felt bad for her.
i enjoy shopping at kroger
I have been a loyal customer for many years . My store is located on76Th and Rawson in Franklin.
The personnel are all great but your mark down departments are not especially bakery. Out of date items are incorrectly marked. I recently purchased two items incorrectly marked. If I would have not
tasted one item my wife would have eaten something for which she has an allergy . Many items are mismarked . I will also enter my complaints on a blog. This store has gone downhill since you have taken over. I have started to shop at other stores near my location.
Hello, we are John and Sandy, We have been Kroger customers for over 30 years. The past two years the store on the State of Franklin has changed drastically. What with first rearranging the isles, then the new automation. It is no longer a pleasure to shop there. It is not stocked well and to their defense it is near the University but, when you know more items are used it would make since to work harder to keep it stocked by brining in more items. Also the automation is a mess. If it’s just a handful of things of course it’s much easier to use the automated machines, but sometimes when we are buying a great deal of things I don’t feel like scanning every item. It’s a hassle and it seems the store has let most of their regular workers go or have them standing in front of the autos to direct people to use them. Not happy. Lastly we can’t seem to find any of the sale items. Again when you run a sale looks like you would have more than one beat up box of Cheezits on the second day of a sale. Sad. It reminds us of how K-mart was doing when we stopped shopping there. We will only go to your store if we HAVE to now. You have lost an old customer. Really disappointed!
Excellent service as always
Good service
Called for a refill at Pharmacy, no one answered phone all day. I needed refill THAT day! Had to wait next day. Poor. Customer Service. Next day went to drive through and it was CLOSED. VERY INCINVENTIENT! Had to park car and go in just for one refill. Terrible LONG line!!
All items on my shopping list were available.
Side note, I can’t believe Kings removed the local newspapers including LA VOZ and THE INDEPENDENT. these are great resources that have been removed by people who are insensitive to our needs.
Now I must go to SAFEWAY or WALMART for my news.
Unfortunate!
I sometimes have to buy groceries online and when I do the groceries are usually in pretty good shape but this time, the strawberries were rotten I didn’t get half of what I ordered and the customer service representative I spoke with told me what happened,but regardless of the missing groceries I shouldn’t have been charged for thank you.
use Maysville Kroger for majority of purchases for groceries and other items
Rarely that the store doesn’t have what I need
I went to my local Kroger store on Sunday evening, Sept. 22, 2019. The store was very crowded. I had decided to make chicken salad for lunch the next day and needed Miracle Whip. I found the location, but the shelf was empty. Light Miracle Whip was there but no ORIGINAL Miracle Whip. I asked an attendant that was stocking shelves. She said she would look in the back. She came right back with enough Miracle Whip to stock the shelf!!! I was so grateful and surprised, I asked her name. Temeka she told me. Kudos to Temeka, you need more employees like her at this location. Most employees here don’t care enough to look for missing products on empty shelves.
I bought a beautiful cake for my daughters birthday it was great!!!!! The lady who decorated it did an awesome job! Her name is krona Tucker at the kroger in Indiana
I shop at Kroger North in Bloomington, Indiana. I met the nicest cashier (Liz) today, 9/17/2019. I had not seen her before. Entry data 021 154 26 928 22 48. She was so courteous and friendly. So polite. When I left the store and almost to my car, she came running out with a bag I forgot. What a wonderful lady. Thank you, again, Liz.
It was a very nice visit, but Emma charged me for two Polar Bar single,s instead of one. The cashier’s need to be more careful. thanks Beth vanderlois shopped at 511 w calumet in Appleton, wi 54914
Yes I’m looking for it also
I shop at the Logan, WV Kroger store and they have the friendliest store in West Virginia. The manager there is wonderful. You can talk to him about anything from their products to the parking lot and he will take care of the problem and he makes you feel like the most important customer in the store. It is a good feeling when you walk in and he calls you be name out of all the people in the store. I hope you as a company realize what a great person you have in this manager and you treat him well. And I hope you keep him here. The employees are really friendly and so are the baggers and the outside people. I have to use a wheelchair because I am handicapped and everyone is so accommodating to me. It is a pleasure to shop at this store. Julia A. Crum
I just got cheated on my fuel points…
I love Krogers and I have for years. And I love the new redesign of the new Krogers. One problem. I tried to fill out the survey and I can’t put in all of the information from my receipt. So what do I do. Thank you.. Melissa Hensley.
Kroger Pharmacist is always very helpful and pleasant. He waited on me this morning, August 24, 2019. Sorry I don’t know his name, nor how to fill out the survey online.
always great experience when come to shop at Kroger
Store is clean, employees are friendly and helpful when you need help. Like the fuel discount. Almost always able to park where I want to enter the store. The bags are not packed to heavy for me.
I want to change my address to 8110 old spring street. Mount pleasant Wisconsin 53406 thank you & to let you know how l appreciate saving money at your store thank you. Marie Moriarity
I love the fuel points to get discounts on my fuel at Kroger stations. I also love the coupons I receive in the mail for products I buy repeatedly. I shop exclusively at Kroger for these reasons.
the store is always clean and well stocked
I’ve been having the same problem for several months.
I think Kroger is doing this on purpose to save a dime.
Love my Kroger store!
I input my receipt info and code from Ruler Foods on krogerfeedback several days ago but never got the 50 reward points. Why would it let me go all the way through and finish the input but not give me the points?
I love shopping at Kroger this time I save 65.78 get your routine in place and the rest is saving.
Love shopping at Kroger & earning fuel point
There is nowhere on this website to enter the date, time and entry #, for the store visit.
Today I had an awful experience with your app. at the store location. The app. initially launched, but kept stopping. The store had marked certain items, that required a digital coupon attached to the shopping card, but when I was able to search, the items were not found. Then the app. stopped working, and have since been unable to launch the app.
The Date: 08/04/2019
The Time: 03:36 pm
Entr ID: 620-262-156-412-7-163
Fresh vegetables, friendly cashier’s, and great sale prices ALWAYS…
Love this Dillon’s! Feels like home! And I love the few familiar faces of the staff members who have been they’re ever since I can remember!
everyone helpful and polite.someone always ready to help me find a article that i cannot find
My husband and I went to Kroger yesterday to do some grocery shopping for my mom.. The w lance checked us out. Lance was fast and friendly. My husband and I went to Kroger on July 25 2019 at 04:13pm.Sh
Casey, seems like several are having the same survey issue. I want my fuel points. It’s like a bait and switch. Today, I shopped specifically to get the extra fuel points and now I can’t get them!
I am having the exact same issue. It’s very frustrating . I feel as if Kroger is lying to me and taking advantage of my shopping dollar. It’s like a bait and switch
Kroger fuel always initially charges me $150.00 until the charge on my American Express card clears. This causes problems with my account!
Hi I was in the Mc gag the other day and I did not get my free toy and now I’m depressed… I mean I stood in the ball pit next to the slide and yelled and I quote “ MEAT SPIN MEAT SPIN!!! GAGALA MEAT GALORE!” And the bathroom employee came over and screamed at me 😢 I was crying so hard…. I didn’t know what to do so I threw a tempo Ryan trumps and then did naked cartwheels while yelling Mc Daniels Mc dangles Kentucky fried chicken and a pizza ball gag
I went to say hi to meet gag and quagmire banded me from the store cuz I wanted to sniff the curb co! Like WTH! AM I NOT ALOUD TO SNIFF THE CORN COB CO!
I shop Kroger’s almost daily. I love the cleanliness and the helpful staff. I feel very safe in our Kroger’s
where in the heck is the link to fill out the customer feedback.
I was at store 1776 in Murfreesboro TN. Kylie and Merry Jo both were a great help to me. The store was clean and I was able to shop with my 10 year old son quickly. This made me happy.
i totally understand, i cannot even find a way to enter this much other than to add to yours in that this is a total piece of crap and kroger doesn’t give a shit about any of us except for how much money we can give them.
They are nice people
I agree. I can’t access the feedback to get my fuel points. If this doesn’t get fixed soon I’m shopping elsewhere.
Thank you for our new store. It is amazing and I love going shopping there; the south loop in Conroe, Texas.
All the merchandize is fresh, always and everything is clean and the employees are always helpful.
I went to typing to go to the website but can’t find the survey..so how can I get bonus points for fuel. Does me no good if I can’t get to the survey to take it..it used to be easy to get to it now I can’t figure out what I did to not find it…ugh
I don’t know if anyone will pay attention but I do need to comment. I bake. Baking is chemistry. Your wet.to dry I ingredients must be accurate. Your Private Selection European Style butter short changes the baker. Packaging it in 7oz packages requires a baker to buy more. Instead of doing that I buy Land ‘O Lakes European Style unsalted. Of course I can buy it almost anywhere. Unlike sugar and other producers scaling down the quantity, they have been charging prices for 4 lb. packages what used to be charged for 5 lb packages. As consumers we aren’t supposed to notice, but we do. Wake up!
Same here called the phone number at the bottom. And was told that they all don’t have one.Why not
I would like to do the krogers fuel points survey but it won’t come up
I agree with Robert
I am not replying to any comments here but I want to say I have not been pleased the customer service from both stores near my house. My complaint is the cashiers, most of them don’t greet us customers or end the transaction with thank you. Many of them looks unhappy, mad, or upset like the one I had on July 1st. She didn’t say anything to me except when I asked her did she get the 2 Kit Kat bars my granddaughter was purchasing. I was in customer service for years and the way we approached a customer with the correct greetings was a must do, not a choice either but to all crusty, I feel Krogers need to train their people to have good customer service. I am thinking about shopping at another st
What happened to Kroger? I am 76 years young and can remember going with my mom weekly ( 1950’s and 60’s) to buy grocerys. Kroger was the top for miles around ( Covington, Va) I pass several stores to go to Kroger. Lidl, Aldi so forth.The one I visit is 14101 Midlothian TurnpikeMidlothian, Va,Parking lot always a mess(carts). ON 7-6-2019, when the doors opened the dirty stench was awful,dirty area. I’ve never seen a smiling face from any employee, don’t want to be there I guess, seems as there is no work ethic anymore. Please don’t make me start shopping at Food Lion or one of the others. Please bring back the old Kroger I knew as a kid. Thanks for listening.
Have been marketing @ Kroger’s the last 4 years since I retired, great produce, everything my wife and I need. The staff is kind and helpful, cashiers: Jamie, Heather and baggers Bart & Tom are great
Michael Smith
very nice store friendly family atmosphere clean
AND they only give you three days now to enter it into the system…. Seems like they are trying to take fuel points away.. I have the same problem when entering. Isn’t even as friendly on some of your receipts.
They are usually courteous… the morning shift is the best! However, with all the SCAN lanes, they have cut way back on customer service! Not enough cashiers in the lanes!
This is too complicated for me. I don’t need to read what others have written.
I shop at the Dayton ,NV Smith’s store and have not been disappointed with the products or the service. Like many others who have commented on the service, I too am happy with the friendliness and willingness to help you with your questions or take you to the product that you are looking for from all the staff, cashiers and carry out persons. Like another person’s comment, I do not like the self check outs (at any store. I refuse to use them). When I shop there, I buy a lot as I live 30 miles away (one direction) and can’t go to the store frequently. So there is a lot of groceries that need to be counted. So as long as there are several real live cashiers, I will continue to shop there. On my last visit to the store, my cashier was Morgan and the carry out person was Carolynne, who took me grocery cart to my car without being asked. Thank you both.
I have the same problem there has to be a better way to get the survay
I would like to let Kroger know that I enjoy going to do all my shopping due to all the employees are always so helpful no matter what section you are at. The store is also clean even the restrooms and the cost is great just like all your cashiers are very courtesy today was Belinda. Thank You
Went to Kroger’s on 6-22-19 and there is no entry id on the receipt. I wanted to do the survey but I am missing the entry I’d. Did you discontinue the survey for gas points?
smith’s in sugarhouse area of Salt Lake City is an enjoyable experience in
shopping fair prices with sales and courteous employees.
Fine as usual
I get to the site and then cannot get the screen to enter.
I was in Smith’s yesterday, the prices are double what they were a week ago!… Are they using the tariffs as an excuse? These products were from the USA, no need to charge such high prices.
It will take you to the survey but will not load the 50 fuel points which is bull they did to fix it so people will get the points
I keep going to krogerfeedback.com but it does not bring it up anymore like it used to so I am loosing fuel points!! I have been to KROGER twice and have tried to do this 2 differnt times over the last several weeks. Not working so I guess this is a scam!!!
Ready to shop somewhere else!!!
It want let me into the survey don’t know why but when I click on link nothing happens has it changed or something
Yes
I am having the same problem. can’t enter http://www.krogerfeedback.com site to enter monthly sweepstakes.
Getting to the survey is insanely difficult. I’m glad the service at the Fred Meyer store is better; it’s quite maddening, and rude
i love the helpful kind employees, managers and store policies that benefit the CUSTOMERS for a change!!!
BUT HOW DO I COMPLETE THE SURVEY?? IT KEEPS LOOPING BACK !
PLEASE HELP!!! I COULD USE A N Y OF THE PRIZES!
Thanks Guys! Keep up the good work! 🤜🤛🧡
Rudest customer service lady I’ve ever come across at the Nora Kroger store also cash register purse would not give for quarters for a dollar after a purchase terrible customer service will never come back
Love shopping at Ruler. The employees are alway friendly
It want let me in the survey!! Why has this changed?? I keep clicking on the link and it doesn’t take me to the survey???
Hi my name is Bridgett and I was in the store on 06/06/19 with my husband. Always a treat to shop at Fred Meyer’s as it’s always clean and bright and friendly. It’s a one stop shop for everything I could possibly need.
Always love shopping at Ralph’s in Gardena. Our checker Joe has exceptional customer service etiquette. That’s for allowing me to use my Ralph’s card for saving. I wait until the end of the total too see the great savings. It’s like Vegas for me.
Sincere thanks,
Mrs. E. Hupf
very nice people
Please go to krogerfeedback.com
My entry ID number is not on my receipt.
What do I do?
i always enjoy myself when I shopping at Smith , the help is great
Where is the survey ? How do I get to the survey ?
Cassey at the Canyon Rim store at Canyon Rim tookl great care of me as always.
Thanks Cassey !
hi, my mother and i received some groceries through delivery. my name is joanne and my mother’s name is shirley. we got the delivery from the sandusky kroger’s. mom wasn’t able to get out of the house because of memory issues. and i have a nerve condition. i like to thank the sandusky store for their kind delivery service.
I tried to pick up a prescription and they told me they couldn’t find it because I was supposed to pick it up within 7 days of when it was last filled. Nobody ever told me that. Then they told me I had to wait six months to fill it there again. Thanks for nothing, I will go back to my old pharmacy that told me everything I needed to know about my medication, even about filling them
At the checkout line today at the Kroger store at 8130 E. Southport Road, Indianapolis, Indiana, Laura and Frank were very helpful. Both of them are a credit to your organization.
Love my Smith great service and staff.
There has not been an ID number on the receipt and so I have not been able to use the consumer survey.
I tried again using the info from yesterday’s purchase. Still unable to do it with the new year inserted.
I have tried several times to enter the entry ID. I am unable to do it? What has occurred?
I lost my card and new a new one.
I have spent ten minutes trying to get to the screen where I can enter the data required for acceptance of the fuel points.??? Never did find it. You are over saturating Kroger shoppers with info. More frustrating than Robo calls and junk mail.
Pat
Long term Kroger shopper
I spend 800 dollars each month at Kroger, I go to Kroger because it carries all the brands I prefer. Unfortunately if you go on Sundays that do not have many items available in the store and make excuses why such as the manager did not order enough during the week and so forth. I have complained and talked to several managers and all advise me NOT to shop on Sundays its not a good day. That being said they want me to change the only day that is easiest for me the consumer so they do not have to stock up for Sunday. AND dont use the clicklist it doesnt save any time when they come out with a page and a half of items they dont have or have substituted. I have used the click list 4 times and have never left with less than a page of I items I asked for and didnt receive. Its crazy
I`m 70 years old and handicapped. I`ve been a loyal Kroger customer for over 50 years. I shop only Kroger…groceries, meds and fuel. Today, after dropping off my grandson at school (Haley Elementary), as always I stopped at Georgetown Kroger, State and Maplecrest. I parked in handicapped parking near the entrance of the store as it`s hard for me to get around. When I came out from shopping I placed my cart with the front wheels of the cart over the curb where the mulch and stone are located. I do this as so the cart doesn`t roll into other customers autos. If I where in better shape and not handicapped I would push my cart to the cart return areas located further out into the parking lot. A Kroger employee gathering the carts angerly approached and scolded me profanely telling me that the carts didn`t belong in the mulch but in the cart return area. he`s a regular employee, he has seen me many times before. he knows I`m old and handicapped and should realize that`s the reason I put the cart where I do. I don`t know his name, but he is about 5`7″ and by his body language and speech perhaps is slightly autistic or perhaps with auspurgers syndrome. I tried to explain to him he shouldn`t speak to me in the fashion and he told me, “f–k y–, and gave me the finger. I`m a good customer and expect better treatment.
I’ve had very good luck with their customer service number with fuel issues. Give it a try!!
Me too!
My name is Pat Johnson did not put the name of the checker or bagger Checker name is Judy and bagger is Bailey
I went on line to do the customer feedback and when I tried to enter the ID the last 2 sets of numbers was not on my receipt so I could not complete the survey. No good customer service since I can’t get the fuel points. Wondering how many other customers receipts did not contain this info.
terrible experience, receipt did not even put a ID # I can guess why. went for 10 item. Kroger was out of 5 of them. no small carts. even alcohol product no where to be seen. Rumchatta or pods. Kroger shredded cheese, gone, tint Diet Cokes, gone, sour cream and cottage cheese, gone. wonderful employees tho
THIS WAS MY WORST EXPERIENCE EVER AT KROGER!!!
Moundsville WV at 2pm on November 15, 2018. I tried making 3 PURCHES to get a survey. Code and never got one.
So, this is the only way I can COMPLAIN!!
When I arrived there was NO SHOPPING CARTS IN THE STORE! It’s 35 DEGREES out and RAINING. I went out to the parking lot to get some. I am 64 years old and recently had a HIP REPLACEMENT. The lady looking for a cart with me was OLDER. I got one for her as well.
The parking lot WAS ANKLE DEEP IN WATER!!! MY SHOES AND SOCKS ARE NOW SOAKED AND COLD.
Once I started shopping, half of what I needed was not available!!! It was like when you shop just before a hurricane or something.
This was not my regular shopping day, so I only needed a few things. However, my husband waited 25 minutes for me in the car.
Also, The lines were long. I DONT USE SELF SERVE REGISTERS BECAUSE THAT PUTS PEOPLE OUT OF WORK. SHAME ON KROGERS FOR NOT HIRING ENOUGH CASHIERS.
AFTER THIS EXPERIENCE, I’M THINKING I SHOULD JUST SHOO AT WALMART!!!
Latrice monet brown would like to make 250 aday or a week call me latrice brown .com804-709-8549.
In response to V. Matthes: My husband and I are seniors also. Maybe you are at a larger store, but we get fuel points on our receipts quite often. I can enter once a week or at least every 10 days. I think that’s generous. We don’t have a Walmart. I still like Kroger more than Walmart. It’s cleaner and the employees are friendlier. HOWEVER …. you must spend at least $500 in a 3 month period to get other rewards.
On November 2, 2018, I’d gone to the Kroger on 4816 S Laburnum Ave, Richmond, VA 23231. I couldn’t find an item and asked a fellow in a Kroger shirt who happened to be passing by to tell me where the Pepsi was and he politely said that he’d show me. I thought he was going to point and keep on walking, and not only did he point, but he said that I could follow him. The Pepsi I wanted was all the way at the other end of the store, but he still took the time to walk all the way over there. Once there, I just mentioned that I should get a bigger basket (I was holding a hand basket at the time), and he actually went to the front of the store, got a shopping cart, rolled it over to me, then took my hand basket so that I wouldn’t have to find a place to put it, myself. Oh my gosh! Now THAT’S good work! Honestly, he could have just pointed to where the Pepsi was, been correct about its location, and I would have been glad. But, this fellow went way above and beyond! I asked for his name, and he’s Albert Chambers. I hope that someone in charge acknowledges his excellent work!
Last 3 times, no entry for gas points, so going to Walmart. On a budget as seniors, we can’t get any extra points, Walmart still offering points. Kroger catering to large purchases, not seniors. Have coupon for extra points but cannot afford to spend what it takes for those points. Again, NO entry ID # for extra points = we go to Walmart. Sorry to say, preferred Kroger but have to where we can save more money.
I had two shopping trips to Kroger on 10/26/18, one to the pharmacy and the second in the store. At 11.:02am was my pharmacy trip and at the bottom of the receipts is Fuel points eared today:150 and Total for October : 150
At 11:41 am the same day I went grocery shopping and spent 123.43, on the bottom of the receipt Fuel points earned today 123 and Total October 173, shouldn’t it be 273?
I completed the survery but forgot to put the names of my Check out person and bagger. They were great! Mary and Geoffrey on Oct. 24, 2018 at 5:23 pm.
Thanks for a great experience.
I enjoy shopping at frys. everyone is very helpful.
Came in Friday for homecoming and the smile Mikiala had on her face just brightened my entire day. She was nice fast and knew exactly what she was doing.
No,that was not the official Krogerfeedback.com page. There are middleman-type sites that offers weird stuff …when you see those things get off that page.Keep trying sites. You want the first page to be where you start entering the info that’s on your store reciept…..Date, Time, Entry ID …..and then you start the survey.
Just don’t use these other non-official sites.. I’ve been doing these surveys for six years. It’s not hard. You don’t need to buy anything!!!! And I won $100 once!
You simply call that Kroger dept. 1-800-847-0683….
The employees are super helpful. Sometime though, there has been times when the cashier is talking to another employer while checking my purchase, and feel it is very rude to do this. It is very disrespectful when I am spending my hard earned money and she acts like I am not important.
I live in Fullerton,Ca.I love Ralph’s especially when the cashier Carmen F. Is there,she is awesome!!
Stephanie and Austin were very friendly and helpful. Thank you for the great customer service.
I had very good service from Alan and Steve.
I had good service on 9/18/18.
Great store great employed all around awesome store
I’ve been a Kroger customer for over 15 years . I’m always impressed with the service and quality of products.. It is my go to for all my meat purchases. I shop mainly in Longview Texas but shop at affiliates while on the road when we are traveling in our rv.
I don’t know where you find such courteous and helpful employees like sheri [cashier] in Suffolk,va or Robert who works in produce dept. n Hampton va.
This is the second straight week that I have gone to pick up some kool-aid jammers that has been in the add for 2 weeks straight. I made this the trip three times last week and neither time was there any. I took the survey and was told by store manager that there were plenty for this week. The ad started wednesday and yesterday, thursday there were none in the store, just the same sign temporarily out. If you don”t have the products do not put them in your ad.
Hello Kroger CEO I would like Most Kroger Stores to change Paper Towels into Hand Dryers with a HEPA Filter in it to Keep the Bacteria Away Because we do not like Paper Towels they are too wasteful and too messy and the Janitor gets annoyed with those Paper Towels On the Floor that he has to clean it up that’s why we only like Hand Dryers only the ones with a HEPA Filter in it to Keep the Bacteria Away so Customers can stay healthy. New New Hand Dryers now Have HEPA Filters In it to blow Fresh Pure Air.
I found that my visits to the local Kroger on south Walmut Street very upsetting.
Upon arrival I found a parking slot some distance from entry while noting two staff parking close to entry. Next I gather,ally my purchases while dodging Clickit carts repeatedly. In the front where 20 self checkouts with a staff person monitoring each of the three self check areas. Only two checkout ailses open with half asleep bagger for both. Pat did a,great job and good service. I stopped at Luckys next and found easy access to all ailes, very friendly checkers with four open and each had bagger assistance. Quite a pleasant change. Maybe Amazon and Luckys can cocer all our needs.
Love going to Kroger’s because it doesn’t take forever to get through the line to check out. They always have great deals.
I shop at the Oakley Station Kroger in Cincinnati Ohio. I am in the store at least twice a week and have had the best customer service. The 2 cashier’s that have always been exceptionally friendly to me are, Susan and Ella in self checkout. There are more than just these two but, I can’t remember all of their names.thrre are actually 2 other Kroger locations near me will not shop at because I havent experienced no where near the customer service I have in Oakley.
I was in the bakery at QFC this morning to order a birthday cake. The young gentlemen who took my order was very friendly, helpful and pleasant. Wish I had gotten his name.
(Belfair, WA STORE)
Fry’s Marketplace Shea & Tatum in Phoenix is a major stop for us. We shop often and always on 1st Wednesday. Employees always helpful. Sandra was especially helpful tonight and we want to mention her name as an efficient and cheery cashier.
Hello I’m edgar I was just at your store today 07/31/18 and the service candy provided for us was incredibly good, one of the best personnel this store has hands down. Thank you for your service candy your the best!!
I did my survey and I am entered in the sweepstakes but said nothing about fuel points.
Your surveys with their fuel points & sweepstakes enticements are a mere marketing ploy to rope people into programs they don’t want or need. I was unable to get to a survey without signing up for a “free trial” or a paid plan for things I have zero interest in. Shame on you, Kroger.
I had fast service and most importantly friendly service.
Jamey cashier and Cathy the bagger were really friendly and efficien.t
I shop at Fry’s every week and love the store.
My Friends,I Love Joe in Customers Service,he has been at this Academy/Woodman Road,
since the store open,i know because.iworked at the A,F,Academy,and retired in 1989,and Joe was a
Cashier,and he is The Best,and they try to work him in the GROUND,Thats O,K,Joe.one dayyou will be able to Retire
and I hope they will GIVE
YOU GOLD,BARS,you are the Best
THANKS
JOE You know me ,a Lottery purchaser,no./yes I will remind you,one day!!!!
I shopped at Ralphs on July 20, 2018. When I got home, I went online to enter the monthly sweepstakes.but my receipt only shows 10 numbers for the entry ID. What’s going on? 15 numbers are required. How am I supposed to enter?????
I shop at the West Plano Kroger off the Tollway & Parker and I just wanted to commend Christina in the pharmacy dept for her excellent Customer Service. She was so helpful and went out of her way to assist me. It’s always busy there and I appreciated the time Christina took to get my prescription sorted out. Thank you again Christina 🙂
we shop at the Kroger Store in Mt Orab,Ohio where they have a new Manager named Sandra. Everything seems to be going really smooth over the last month.She is doing a great job.
The pharmacy department in Pataskala have wonderful employees, they always greet all customers with a friendly smile, your prescriptions are filled quickly and they are always very helpful. The pharmacist Joey, Angie and Anne are always willing to help everyone.
I shop at the Fred Meyer on Evergreen Way in Everett, WA. I have Multiple Sclerosis and LIVE tired. Zach (who works in parcel) was my personal shopper today, reaching things I couldn’t (I am no longer able to walk; I use a power chair). He was especially helpful in produce putting damp vegetables into plastic bags????
Speaking of the Produce Department,, those employees are my heroes! Hector, Romero, James, and Brenda are always willing to cut cabbage and cauliflower for me; I live in a nursing home and don’t have access to a prep table or a knife…
Lastly, Melissa in Customer Service always goes out of her way to help me. She always sees me approaching, and she is always happy to see me.
I filled out the survey at krogerfeedback.com, but I missed mentioning those listed here. I want you to know that because of your great employees, I consistently leave the Evergreen Way Fred Meyer as a “highly satisfied” customer!
It has been a really (rare) unsatisfying week with my favorite Kroger store. I have already sent you a comment regarding the outrageous increase in price of my Rosuvastatin Ca 5 mg. tabs.(due to change in manufacturers. From $10.00 copay to a little over $50.00 copay is more than I am able to pay. So I am investigating other pharmacies who carry this at a reasonable price that I can afford. (There ARE several, by the way).
My second complaint is that I tried to complete a customer feedback survey to brag on my cashier today..Krissie.
Unfortunately, the receipt had no Entry Id number on it..so I couldn’t access the survey. I called the Kroger number on my card and was told that the surveys are random and there is nothing they can do.
I called MY Kroger store (Merchants Village in Martinez Ga.) I was prompted to Press 1 for customer Service..then was told they did not recognize that option! I finally just pressed “0” and waited a long time for someone to answer. I was told the manager was back unloading a truck and that it might take awhile. Spoke with one sympathetic young lady re all the problems above. Later, she thought the manager might be available. (He wasn’t..and I got disconnected). Called back..was told by another employee that the manager was still busy, that he couldn’t do anything about the above, that I needed to talk to the pharmacy manager (told her I already had)..She said the manager was just over the groceries and could not do anything about the problems and to call back in the morning. I told her that Kroger was about to lose one of its best customers…and hung up!
In all these years of shopping in this one Kroger, this is the first time I have ever felt just profoundly disappointed.
Whomever makes the decision to change manufacturers needs to consider the needs of the customers who HAVE to have the medicine prescribed…and that person also needs to realize that when confronted with such an exorbitant increase (in the SAME medication), the customer does have other options.
This is the GREATEST Pharmacy EVER!!! I feel like “family” when I am dealing with them. I realize that this is not in their power to change this kind of decision (or I’m certain they WOULD!) I know this upsets this pharmacy staff, too.
But it IS within my power to find a pharmacy that CARES about the struggles of its older population and makes their decisions accordingly…especially to a customer who has been committed to this one store for so many years.
I have never been so disappointed in Kroger…and I would deeply miss not shopping here any more..but, sadly, it will probably come to that…unless these complaints are resolved…especially the medication price.
Thank you..
The Merchants Village Kroger in Martinez, Ga. is my favorite store and the only place where I buy groceries. The employees are affable and very helpful in every way…and in every department.
The pharmacy at this store is the absolute BEST I have ever dealt with. The entire staff is outstanding.
So..my complaint is certainly not about this store nor any area of it.
I do, however, have a complaint regarding whomever decides what manufacturer the pharmacy uses for its prescription meds. I am on Rosuvastatin Ca 5 mg. It has always been reasonably priced (when it came from Sandoz)..Now that another manufacturer has been chosen, instead of my $10.49 copay for a 30 day prescription, imagine my shock when my latest prescription (manufacturer is Camber).required over $50.00 as a copay!! Even though this prescription was for 60 days, it still should not have cost me $40.00 more in copay. (and just think..without the copay, I would have had to pay $90.00!)..
There is no other statin that I can tolerate. I also can’t tolerate this exhorbitant price just because it comes from a different manufacturer.
As I said, I LOVE this pharmacy and its knowledgeable and compassionate employees. I have never used another pharmacy in this area!
But I cannnot afford to pay such a ridiculous price for this prescription.
I have talked with my supplemental insurance folks..and they do not have an assistive program for this drug.
Unfortunately, I have had to search out a pharmacy in the area that DOES have a much more reasonable charge for the same medication. The last thing I have ever wanted to do was to change pharmacies…but I have found another pharmacy locally who will charge me the reasonable cost that I was paying before this change.
Initially, I was just outraged over this. Now, I just feel very sad that I can’t count on Kroger pharmacy to afford the best price possible to long-standing …and very committed customers.
If it was up to the those who so conscientiously serve their customers…and that includes all in this pharmacy…this would never have taken place. I am very disappointed in the store that I have always been so loyal to.
Please make this medication affordable once again.
Love your store
I have always enjoyed shopping at Kroger’s, I believe their meat is some of the best around.
Alex was very helpful in select fish during my visit to the foothill ranch,ca store. Awesome guy, Alex , look forward to future help as I am always looking for fish
I shopped today, Fri. 6/22,, i purposely bought, what i thought was 6 bottles of wine to get the 10%
discount on each bottle , but when i got home to put groceries away, i had mistakenly only had 5 bottles in my bag in the past if this has happened the clerk called it to my attention so i could surely get the 6th bottle! I am disappointed the cashier, Alice didnt say anything or call my attention to it cuz i certainly would have added a bottle!
You may want to advise her to call to the customer’s attention that they are lacking the benefit of the discount and give the shopper the option to do so.
Thank You-Sharon
Great store and the staff is hard to beat!
Well, I don’t have very nice experience with Kroger they are not that nice people.
Amanda was so sweet and nice when I came to the pharmacy and fast. And I was happy that she help me with all my question and I was happy she was being soical to.
I have a suggestion geared towards the handicapped customers. Most Kroger Associates do not offer to assist with taking their purchases to their vehicle, leaving the customers fending for themselves. But the handicapped customers have to either walk several parking spaces and back to their vehicle to the cart corral OR leave their cart where it can run into another vehicle. SUGGESTION : Why don’t you create a small cart corral in the handicapped area for those who have difficulty walking?
Excellent assistance rom Barbara and Jordan
Love the store
The store is still in the changing phase and the items I use on a regular basis are still hare to find.
Great experience!!
This was my first time to enter info on your feedback website. It stated that I have already entered feedback but would qualify in the sweepstakes’s. Just concerned that neither my wife or I have ever entered any feedback. Can someone else be using our info to gain the fuel Points or sweepstakes’s? Please advise…
Thx,
D. Sendejo
Thanks.
We like shopping at Kroger
Friendly staff
I am joyed my Kroger’s in Washington Michigan beautiful store nicely maintained and stocked regularly.
First time visiting the store in Winchester ky..had a hard time finding items. I know each store is laid out different..but I found what I was looking for..
Sonda at self checkout is always so helpful..
I go to Kroger’s 3 to 5 times a week mostly the dairy Department and Denise and Keri are so helpful finding the yogurt that I need and marking it down when it needs to be. They stay on top of that department and are always so busy working hard. I enjoy seeing them every time I go but I am getting aggravated when they are helping me they are steadily getting called to the checkout. Lately every time I need help I have to find them at checkout and wait till they get through. I don’t have time to keep waiting. Both of them are such good friendly ladies and need to be able to do their job in the dairy Department so the regular customers don’t have to track them down to get help. And I definitely understand that it is not their fault that something needs to be done so they don’t have to stay at checkout so much.
Very helpful staff, the meat department was knowledgeable and helped me to purchase a large amount of sale meats.
Everything ok but could be a little friendlier and fast.
The best quality for a fair price. We love shopping Kroger’s
I shopped this week and was very pleased with the bargains I found
My receipt doesn’t have an entry ID number. Just an “AID” number which isn’t working and a “TC” which also isn’t working. I’d like to get the 50 bonus fuel points but am stumped. I take this survey every week and am puzzled as to why there’s no entry number on my receipt today.
Very Friendly service by Cindy A. and was very helpful.
Only store we purchase groceries from.
Great service.
Go Kroger, get as good as Aldi’s.
Lisa did a great job making sure I had everything I needed. Thank you.
Very comfortable store to walk into & maneuver around..Aisles clear & clean floors. Assoc are willing to go beyond standard accommodation. I have friends in Gd Blanc, Clio, Flint that say they like the Flushing store the best! worth the drive they said! Have a nice 2018. Regards, Maryann Wujciak alt ID: 810 487 9972
I shop at the Kroger’s on sunset Dr. Johnson City, TN.. First off I want to say your employee in meat and fish section her name is Faith. She is Awesome and so helpful!!
Store is clean. People are helpful.
I received excellent customer service today at the Kroger on Buford Highway .Elisha was outstanding as she processed my PayLease transaction which always presents some kind of problem .
excellent site
where are my 50 fuel points, did the survey but no points posted to my card
You guys are awesome keep Up the good work
I am extremely disappointed to find you no longer Carrie Simple Truth Protein Powder. I have used that everyday for three years, bought it when it was $26.00 even though I couldn’t have bought something less expensive. Very disappointed.
Have been a satisfied shopper for over thirty years. Keep up the good work.
I came in to get balloons filled for graduation day. It was super busy and the only attendant was Melissa. She did an excellent job balancing her customers and still inflating all my balloons. The gentleman at the self checkout was also did a fine job at helping everyone out. My receipt didn’t print so he was able to stop and do that in the middle of the frenzy. I didn’t catch his name but the receipt says Chec 504. Great job to them both!
Good service
You guys are doing a great job and the lines are not long
Great place to do GROCERY shopping
Amanda did a great job assisting me at checkout today.
Love the organic produce and friendly professional employees that are always willing to help when needed. Also, love the fuel savings points!
Jessica and Haley we’re excellent. Kroger was very busy today. They were friendly and very adept.
I shop at the Kings in Broomfield. Love the store, employees and Brenden rge store mgr.
[email protected]
My name is Chester John Roselle and on the thing I just put my name is John I want to make sure that the lady Angelique gets recognition for this great employee
Hi my name is John I was in your store on 28th and Quebec for the first time May 31st a lady in your floral department greeted me with a smile and also said may I help you with anything or just let me know if you need help I proceeded to look at the flowers and she came over and asked if I was looking for something in particular and I told her that it was for a young lady that was graduating from eighth grade and she showed me some pretty flowers that was pink and then another lady came in and she said that she was from children’s hospital and like the flowers that she picked and so we both purchased the flowers and she wrapped them up both beautiful and she said to the lady the nurse from Children’s Hospital pray for me and I’ll pray for the little girl that you said that has the cancer and I thought that’s a blessing that he would say something like that then I asked her name and then she said her name is Angelique I told her I am a pastor and I will pray for her also great employee ask to speak to the store manager but he was busy at the time so I took the time to look this up to do this because people like that is a blessing and an angel that you never know about